Consumer Transactions

Nothing herein contained is intended to affect, nor will it affect, a Consumer’s statutory rights under The Consumer Rights Act 2015 or any amendments thereof or statutory additions thereto.

2. Quotations and Estimates

The Company shall only be bound by prices quoted in writing and for a specified time. Unless specifically agreed in writing, all work is assessed on an estimate basis and time for completion of any work is not essential.

Where the Company provides the Customer with an estimate for any works to be undertaken or goods supplied, such estimate shall be provisional only and will be subject to variation in the price of parts, materials, labour or other costs and charges where any such may increase between the date of estimate and the completion of the works or the supply of the goods by the Company. Furthermore, in the case of service and repair, any estimate will also be dependent upon any further works or parts identified as being necessary by the Company. The Company reserves the right to make a charge with respect to any estimate provided to a Customer or their authorised agent.

Where the Company provides the Customer with an estimate for any works to be undertaken or goods supplied, such estimate shall be provisional only and will be subject to variation in the price of parts, materials, or other costs and charges, outside of the company’s control, where any such may increase between the date of estimate and the completion of the works or the supply of the goods by the Company. Furthermore, in the case of service and repair, any estimate will also be dependent upon any further works or parts identified as being necessary by the Company.

Where the Company provides a quotation to a Customer, that quotation shall be available for acceptance by the Customer for a maximum period of fourteen days, unless otherwise expressly agreed in writing by an authorised representative of the Company. The Company may, by written or oral notice, withdraw any quotation at any time prior to the Customer’s acceptance.

The Company reserves the right to make a charge with respect to any estimate provided to a Customer or their authorised agent.

3. VAT

Unless otherwise stated, all prices are exclusive of VAT. The VAT charged to the Customer on completion of the service or repair will be the rate applicable at that time. Any VAT shown on an estimate for service or repair will be the VAT rate in force at the time the estimate was prepared.

4. Payment

Unless otherwise agreed in writing, the Customer must pay for all repairs, services, parts, accessories or other goods in full at or before collection. Unless a cheque is supported by a banker’s card the Company may refuse to release the Customer’s vehicle or ordered goods until the cheque has been cleared. Payment by credit card is subject to a 3% surcharge.

No disputes arising under the Contract, nor delays beyond the reasonable control of the Company, shall interfere with prompt payment in full by the Customer.

The Company, without prejudice to any other rights, reserves the right to charge interest on overdue accounts at the rate of 2.5% above the minimum lending rate of the Company’s bankers applicable from time to time.

5. Deposit

The Company reserves the right to require the Customer to pay a deposit on the ordering of goods or contracting for services, such deposit to be determined by the Company at the time of order or contract.

If the Customer shall fail to pay for the goods or services as supplied by the Company within 7 days of notification that the same are available for collection or supply, the Company shall be entitled to treat the Contract as repudiated by the Customer. In this event the Company may retain any deposit or part thereof without prejudice to the Company’s rights to recover from the Customer by way of damages any loss or expense which the Company may suffer or incur by reason of the Customer’s default and the Company shall be entitled to dispose of any parts or accessories as they shall think fit and shall not be under any liability to account to the Customer for the price received for such goods or for the said deposit.

6. Vehicle Safety

The Company reserves the right to refuse to carry out any repairs, servicing or other works on any vehicle which, in their sole opinion, they consider to be un-roadworthy or unsafe. Furthermore, the Company may refuse to carry out any works which may, in their sole opinion, render a vehicle unsafe or which may otherwise have a detrimental effect on other parts of the vehicle.

The Company reserves the absolute right to refuse to hand back to the Customer any vehicle, which it considers, in its sole opinion, to be un-roadworthy or unsafe and where it has reasonable cause to believe that such vehicle may be used on the public highway.

Where the Company is undertaking works for the Customer and identifies, in its sole opinion, a need for further essential safety-related repair, the Customer will be advised accordingly. Should the Customer refuse to authorise such further repair, the Company reserves the right to arrange for the vehicle to be transported to the Customer’s home address at the Customer’s cost.

7. Collection

The Company will only release the vehicle to the Customer after repairs are completed unless it is requested by the Customer to release the vehicle to the Customer’s agent.

8. Storage

If the vehicle is not collected, or arrangements are not made for its collection after completion of the work has been notified in writing, daily storage charges at the rate applicable at the time of expiry of the said notice may be imposed as if the vehicle repaired had been left for storage. This provision may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.

9. Lien

The Company reserves the right to hold a vehicle after the completion of its repairs until such time as the account is paid in full.

With respect to uncollected vehicles, the Company may exercise its rights under the Torts (Interference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to this effect expires, the Company may proceed to sell the vehicle subject to any notice under the Act.

In this event, the vehicle will be sold at best market price and after deduction of the cost of repair, plus other charges and expenses incurred by the Company, the balance will be returned.

10. Sub-Contract

The Company reserves the absolute right, exercising its sole discretion, to arrange for any repair, service or other works to be undertaken by other competent parties. The Company shall not be obliged to disclose to the Customer any details of any such repair, service or other works so sub-contracted.

11. Replacement Parts

All parts replaced, other than those exchanged for replacement parts, or those subject to a warranty claim become the property of the Company unless the customer requests their return prior to the commencement of repairs. Parts to be returned to the customer will be retained for a maximum period of 7 days from the date the machine is collected, after which time they will be disposed of.

12. Paintwork

Where new paintwork is required and the metalwork is found to be corroded, all reasonable precautions will be taken to prevent such corrosion penetrating after completion of painting, but the Company can give no guarantee in this respect. Paintwork can only be guaranteed if the area painted is completely stripped to bare metal and no corrosion found.

13. Delays & Force Majeure

The Company will use its best endeavours to complete the repair, service or other works by the date and time requested by the Customer. In the case of ordered parts or accessories the Company will, likewise, use its best endeavours to ensure availability of the same by the date and time requested. However, the Company can offer no guarantee with respect to the provisions of this clause and cannot accept responsibility for delay resulting from the non or late availability of parts, spares, accessories or other reasons beyond its control.

In the event of the performance of any obligation accepted by the Company being prevented, delayed or in any way interfered with by any direction of government or other competent authority, industrial dispute, strike, breakdown of plant or machinery, accident, fire or by any other cause beyond the Company’s reasonable control the Company may, at its sole option, suspend performance or cancel its obligation under the Contract without damage or consequential loss arising.

14. Courtesy Vehicle

(The Customer is referred to the separate terms and conditions applicable to the Loan Form Agreement).

In the event that repairs or other works are being carried out to a vehicle under these terms and conditions, the Company may, at its sole discretion, provide the Customer with a courtesy vehicle. The Company shall select any courtesy vehicle that it deems suitable and subject to availability. The Customer shall be obliged to comply with the terms of the loan form agreement referred to above.

15. Liability

The Company will take reasonable care of all vehicles in its custody. This duty will not extend to items of personal property or business goods left in the vehicle. Customers should, therefore, ensure that all valuable items of personal property or business goods are removed from the vehicle prior to the commencement of any repair or other contracted works.

Where by agreement with, or on the instructions of the Customer, the vehicle is left outside the Company’s premises, before or after normal business hours, outside of the secure compound at the said premises, any risk or loss or damage however occasioned will be the Customer’s responsibility.

16. Guarantee

Except where the Customer is acting as a Consumer, in so far as liability may be placed upon the Company by the Consumer Rights Act 2015 or any other statutory provision, or in respect of a vehicle subject to a manufacturer’s warranty or other written warranty, no warranty is given or implied as to the quality of Goods or Services or their fitness for any particular purpose whether known to the Company or not.

The Company will, however, without prejudice to its right hereunder, correct all faults in goods or services carried out by the Company and occurring by reason of the Company’s default or negligence and shown to be such to the Company’s satisfaction.

The Company will guarantee all repair works against failure due to faulty materials or workmanship for a period of three years, provided that the vehicle is taken back to the Company. This will not affect the Customer’s statutory rights. Any parts, spares or accessories fitted or supplied by the Company will be entitled to the benefit of any warranty given by the manufacturers of any such items.

17. Notices

Any notice given hereunder may be served personally or be left at the last known residence or place of business of the Customer or may be sent by first class post, in which case notice shall be deemed to have been received by the Customer on the first working day after posting.

18. Severability

In the event of any provision of these terms and conditions being or becoming void in whole or in part the other provisions of these terms and conditions shall remain fully valid and enforceable and void provisions shall, where appropriate, be replaced in accordance with the meaning and purpose of these terms and conditions.

19. Valuations

All valuations provided via the Company are based on our professional opinion, latest market values and research and the information provided by the Customer. Failure by the Customer to provide honest, up to date and accurate information will result in incorrect valuations. No liability or consequential loss can be accepted for valuations deemed to be incorrect.

20. Dispute resolution

All complaints should be addressed to:

PROLINE SPECIALIST FINISHING LIMITED
UNITS 4&5 WHITE HOUSE INDUSTRIAL ESTATE
EARLS BARTON
NORTHAMPTONSHIRE
NN6 0HJ

Where any dispute cannot be resolved, the Contract shall be governed and interpreted exclusively according to English Law and shall be subject to the exclusive jurisdiction of the English Courts.